Help centre
Support & Safety
Help us keep MaliHub a safer place to buy and sell. Report suspicious listings and take care when communicating or making payments.
How to report a listing
- Open the product listing you are concerned about.
- Select Report listing on the product details page.
- Choose the closest reason: suspected scam, counterfeit item, prohibited item, misleading listing, offensive content, or other.
- Add useful details, then submit the report. Please be factual and do not include unrelated personal information.
You must be signed in to submit a report. If you are not signed in, sign in first and return to the listing. A submitted report is a request for review, not a guarantee that the listing has already been checked or removed.
Stay safe when buying or selling
- Check the photos, description, price, and seller information carefully before agreeing to buy.
- Ask the seller to confirm availability, condition, delivery or collection arrangements, and the full price.
- Never share your M-Pesa PIN, password, or one-time verification code. A payment screenshot is not proof that funds have arrived.
- Avoid listings that pressure you to pay urgently, request unusual payment arrangements, or promise something that sounds too good to be true.
Need help with an account or a report?
For listing concerns, use the Report listing tool so the report is attached to the relevant item. For account or other support requests, email us at hello@smartbiz365.site. Please include “MaliHub” in your subject and never send passwords, M-Pesa PINs, or verification codes.